Netgear Router is Not Found or is Not Supported [Easy Fixes]

Netgear router setup is done by millions to satiate their internet hunger. Some make use of the URL while some use the mobile app. Many Netgear users who try to install their routers using the mobile app come across an error message saying –Netgear router is not found or is not supported. The very first reason behind this problem is that Netgear has discontinued the Genie app and is carrying on the mobile application franchise with the Nighthawk app. With that said, one must always use the updated version of the Nighthawk application to set up or manage the router. The problem is generally known as an incompatibility problem.

That is why we’ve penned down this post which consists of the reasons behind the appearance of this error message. In addition, you’ll also get to learn how to get rid of the problem and bring your router’s management experience to a normal state. Stick to reading.

[Whys] Netgear Router is Not Found or is Not Supported

You might cross paths with this incompatibility error message if you are not on the right WiFi network or your router has fallen a victim to some minor glitches. Besides, there is a possibility that the mobile device you’re using is trying to drift towards the WiFi network of other networking devices in your house or is attempting to use cellular data. Moreover, the chances of you coming across the Netgear router is not found or is not supported error message increase if the WiFi of your router is turned off.

Now, let’s move ahead and learn how you can get rid of this error message on your mobile screen while trying to manage or set up the Netgear router.

[Fixed] Netgear Router is Not Found or is Not Supported

i) Restart the Router

The very first thing we suggest in order to do away with the problem you’re facing is to restart your router. Wondering how rebooting will help? Well, rebooting is one of the timeless hacks that help in resolving technical glitches. Therefore, wait for nothing, and restart your WiFi router. Be sure that you give enough time to your router between the process of powering it down and reconnecting it to the power source. FYI, rebooting also helps in improving the router’s performance.

ii) Re-access the WiFi Network

If you’re still being bugged by the Netgear router is not found or is not supported error message, then you can try re-accessing the WiFi network of your router. Remember, we stated in the reasons section that during the installation process, your mobile device might attempt to drift to another WiFi network with respect to the network environment. However, if the problem continues, you can quit reading and contact our technical support team for quick help. If you want to fix the problem on your own, the next hack is ready for you.

iii) Disable the Mobile Data

The active status of your mobile data can also cause trouble for you. The reason being, to fulfill the complete network requirements, the mobile device will try to switch to cellular data during the router setup process. Therefore, to fix the problem, consider disabling the cellular data and see if it brings you any luck. But, while trying this hack, ensure that you are present within the range of the WiFi signals emitted by your Netgear router.

iv) Enable Router’s WiFi

As mentioned earlier that the disabled status of the Netgear router’s WiFi might also cause the Netgear router is not found or is not supported error, enable the router’s WiFi. To confirm whether the router’s WiFi is On or Off, consider checking the WiFi lights. However, bear in mind that the color flashed by the LED light varies from model to model. Thus, do not forget to keep the router’s user manual by your side.

Final Thoughts

Coming across the Netgear router is not found or is not supported during the router setup process via the Nighthawk app is a common thing. But, with the help of the tips mentioned above, you will be able to get rid of the error message and set up the router easily. In addition to the aforementioned hacks, be sure that the network name of other WiFi devices present in your home is different from that of the Netgear router during the setup process. Otherwise, you’ll keep getting the error message.

But, what if every effort made by you fails? In that case, turn out to our experts without any hesitation. They will provide you with instant solutions to get the problem resolved.

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